Refund Policy
Last updated: June 21, 2026
This Refund Policy applies to products and services supplied by CONTROLZ SECURITY RESEARCH LTD, doing business as kritt.ai ("Kritt", "we", "us", or "our"), unless a separate written agreement signed by Kritt says otherwise.
If this Refund Policy conflicts with mandatory consumer law, that law controls. Nothing in this Refund Policy limits any non-waivable consumer rights you may have.
1. All Sales Are Final
Except where Kritt expressly agrees in writing or applicable law requires otherwise, all transactions are final, non-refundable, and non-exchangeable.
Kritt does not offer a voluntary refund window. Refunds are available only where Kritt expressly approves one in writing or where applicable mandatory law requires one. Kritt does not offer a separate money-back guarantee, satisfaction guarantee, unused-time credit, prorated refund, or refund because you changed priorities, did not use the product, forgot to cancel, delayed onboarding, or expected a different business result.
2. Subscriptions and Renewals
You may cancel a subscription at any time. Cancellation takes effect at the end of the current billing period. Unless Kritt expressly agrees in writing or applicable law requires otherwise, cancellation does not refund or credit any current or past billing period, and renewal charges are not refunded because you forgot to cancel.
3. Refund Windows
| Refund basis | Window | Notes |
|---|---|---|
| Kritt voluntary refunds | None | Refunds are available only where Kritt expressly approves one in writing or mandatory law requires one. |
| EU, EEA, Switzerland, United Kingdom, Turkey, Israel consumers | 14 calendar days | Applies only where statutory withdrawal rights are available. |
| South Korea, Brazil, China, Canada consumers | 7 calendar days | Applies only where statutory cancellation rights are available. |
| Singapore consumers | 5 calendar days | Applies only where statutory cancellation rights are available. |
| Business tax refunds | 60 calendar days | Only for eligible sales tax refunds with required tax evidence. |
4. Delivered or Used Services
Once access is enabled, a scan is initiated, credits are consumed, a report is delivered, or the product or service is otherwise used or made available, the transaction is treated as delivered and is not eligible for a voluntary refund.
5. Technical Issues and Defects
If a material technical issue prevents access to the purchased features or benefits, contact Kritt promptly and give Kritt a reasonable opportunity to investigate, restore access, provide a workaround, redeliver the service, or otherwise resolve the issue. Except where Kritt expressly agrees in writing or applicable law requires otherwise, intermittent issues, third-party outages, customer environment problems, missing access, incorrect account details, or delays caused by missing customer information are not grounds for a refund.
6. Fraud, Abuse, and Chargebacks
Refunds will not be issued where there is evidence of fraud, refund abuse, payment manipulation, or misuse of chargeback or payment-dispute mechanisms. Access may be suspended while Kritt and the payment provider review the matter.
7. How to Request a Refund
Refund requests must be submitted to Kritt by email at info@kritt.ai. Your request must include the account email, transaction date, amount, product or service purchased, and the specific reason you believe a refund is required under this Refund Policy or mandatory law.